We offer free standard UK delivery on all orders over £300
FREQUENTLY ASKED QUESTIONS
- HOW TO ORDER
- PRODUCT INFORMATION
- DELIVERY & RETURNS
- CARE & REPAIR
HOW DO I SHOP FROM BEULAH LONDON?
You can shop with Beulah online at beulahlondon.com, via phone or at our London boutique.
HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFUL?
Once your order has been completed and your payment has been successful, you will receive an email confirmation.
This will contain your order number and complete details of your order.
CAN I CANCEL OR MODIFY MY ORDER?
To cancel or modify your order please contact us on +44 (0)20 7259 9699. or email us at firstname.lastname@example.org
as soon as possible. Once an order has been dispatched you will not longer be able to cancel or modify your order.
CAN I ORDER OVER THE PHONE?
We are more than happy to order over the phone so, please do not hesitate to contact us if you
wish to place an order over the phone. We are open 10:00 – 18:00 GMT and we can be reached on +44 (0)20 7259 9699.
HOW DO I USE MY PROMOTION CODE?
Simply enter your promotion code at checkout and your discount will be automatically applied.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Visa Electron, Mastercard, Delta, American Express, Maestro Debit Cards and Paypal.
WHEN WILL MY CREDIT CARD BE CHARGED?
The transaction will be charged to your credit card after we have verified your card details and received credit authorisation.
WHY HAVE ITEMS THAT I ADDED TO MY CART DISAPPEARED?
Items stay within the customers shopping bag for 120 minutes. Until an order is concluded, items added to your
Shopping Bag remain available on the website and can therefore be purchased by other customers.
HOW DO I PREORDER AN ITEM?
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery
date is indicated for each pre-order item within the product page. Payment will be taken in advance of
shipment in order to secure your order.
All preorders are exchange only.Please don’t hesitate to contact us at either
email@example.com or +44(0)20 7259 9699.
IT’S BEEN OVER 24 HOURS AND I STILL HAVEN’T RECEIVED AN
ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?
Please check your spam folder just in case and ensure that firstname.lastname@example.org and email@example.com
are in the safe senders list of your email account. If you're still unsure, please contact us as there
may be errors with the email address you registered with.
WHAT SHOULD I DO IF AN ITEM I WANT IS UNAVAILABLE?
If an item is unavailable, you can join the waitlist for the item directly on the product page.
As soon as the item is back in stock, you will be notified via email.
HOW DO I KNOW MY SIZE?
Please refer to the sizing and fit information guidelines on our product pages and following
the below instructions:Bust - Measure full circumference at largest bust area positionWaist - Measure
full circumference at true waist or waist bandHip - Measure full circumference at widest part of hip area
CAN I GET MY PURCHASE GIFT WRAPPED?
All items are wrapped in tissue and ribbon.
MY ORDER IS A GIFT, CAN I INCLUDE A CARD?
We are more than happy to include a handwritten note to make your gift extra special.
Please include details of your note at the checkout.
HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
Orders are processed Monday - Friday (excluding public holidays) and we aim to dispatch all orders
within 48 hours, but during exceptionally busy periods such as our seasonal sale there may be a slight delay.
WHICH SHIPPING OPTIONS ARE AVAILABLE AND
WHAT ARE THE SHIPPING FEES?
Free UK Standard delivery with orders over £300.
UK Standard (2-3 days): £6
UK Next Day (Order before 12pm weekdays): £10
Europe (3 days): £15USA & Canada (3 days): £25
Australia (3 days): £30Rest of World (3-5 days): £30
Orders are shipped Monday-Friday, excluding Bank Holidays.
We offer refunds or exchanges on undamaged/unworn items, where the tag is still attached, within 14 days of the date of delivery.
WHERE DOES BEULAHLONDON.COM SHIP?
Beulah London ships internationally via DHL.
ARE IMPORT DUTIES PAID FOR MY ORDER?
Import duties and taxes are not included.
CAN I HAVE MY ITEMS DELIVERED TO STORE?
If you would like your items delivered to store please select the Collect in Store option at checkout.
CAN I SHIP TO MULTIPLE ADDRESSES?
We are currently only able to ship to one address per order. If you would like to ship to
multiple addresses, please place a separate order for each location.
IS A SIGNATURE REQUIRED UPON DELIVERY OF MY ORDER?
For your security, all Beulah London purchases require a signature upon delivery.
Any delivery enquiries can be made direct to DHL on the following number: 0844 248 0844.
HOW CAN I TRACK MY ORDER?
As soon as an order has been processed and dispatched, Beulah London will send you a shipping
confirmation email which will contain both your waybill number and a link for you to track your shipment.
WHEN CAN I EXPECT DELIVERY OF MY ORDER?
Please refer to our delivery options guide for estimated delivery times.
HOW MANY DAYS DO I HAVE TO RETURN A PRODUCT?
We offer refunds or exchanges on items purchased online or over the phone within 14 days of the date of delivery.
In order to receive an exchange, the item(s) must be unworn and in perfect condition, with all garment tags
still attached and in their original packaging. Refunds will be made via the original payment method.
Please try items on with care. This means that is must be clean (no deodorant, perfume or make-up stains),
unworn and unwashed. Items returned to us in a non-sellable condition, will not be
refunded and will be sent back to you.
WHAT IS YOUR STORE RETURN POLICY?
All items purchased in store are non-refundable and are only valid for an exchange or credit note. All items must be returned within 7 days.
HOW DO I RETURN AN ITEM?
We offer a returns policy for products returned to us in their original condition with all labels still attached.
The customer must cover the cost of the return. To return an item please complete the returns form included in your delivery and send your item back to our store:
Beulah London, 77 Elizabeth Street, London, SW1W 9PJ
When returning an order, we suggest sending all packages via recorded delivery as we do not
accept any liability for packages lost in transit.
HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?
The refund will be processed as soon as we receive your package and we will then email you to
confirm its arrival. Please allow 10-14 working days for your refund to be received.
ARE DELIVERY CHARGES AND RETURN COSTS REFUNDABLE?
Delivery charges are non-refundable. Return costs are valid only on the occasion of a faulty item being delivered.
CAN I RETURN AN ITEM THAT I BOUGHT ONLINE TO THE BEULAH LONDON STORE?
All items can be returned within the standard return period to the Beulah London store:
Beulah London, 77 Elizabeth Street, London, SW1W 9PJ
HOW DO YOU EXCHANGE AN ITEM WITH BEULAHLONDON.COM?
We are more than happy to exchange an item within the standard return period. In order to exchange an item, please return the original item using the return instructions provided in your order.
CAN I RETURN A PERSONALISED ITEM?
Due to the personalised nature of the product, we are unable to accept returns for customised products.
WHEN WILL I KNOW MY REFUND HAS BEEN PROCESSED?
You will receive an email notifying you that your refund has been processed. If you have not received a confirmation email,
please contact us at firstname.lastname@example.org or on +44(0)20 7259 9699.
Most of our products are *dry clean only* due to the delicate nature of the fabric. We do not recommend
any of our products be hand or machine washed. All of our products are tested for colour fastness
during normal wear and dry cleaning.
Please keep in mind due to the delicate nature of Beulah London designs, any embellishment, snap, or button,
must also be handled with extreme care.
We recommend you take your pieces to reputable specialist dry cleaners that will tend to the
garments with our recommended methods.
To keep your Beulah London knitwear in good shape we recommend you fold to store and always
dry clean before storing away for long periods of time. For more information on
how to care for your knitwear, see here.
Beulah offers customers an alteration and repair service for garments bought at
77 Elizabeth Street. Please contact our Customer Care Team should you require advice
regarding the alteration of your garment: email@example.com or +44(0)20 7259 9699.