FREQUENTLY ASKED QUESTIONS

  •                    HOW TO ORDER                   
  •          PRODUCT INFORMATION           
  •              DELIVERY & RETURNS               
  •                       CARE & REPAIR                   


HOW DO I SHOP FROM BEULAH LONDON?


You can shop with Beulah online at beulahlondon.com, via phone or at our London boutique.

HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFUL?


Once your order has been completed and your payment has been successful, you will receive an email confirmation. 

This will contain your order number and complete details of your order.

CAN I CANCEL OR MODIFY MY ORDER?


To cancel or modify your order please contact us on +44 7864 653967 or email us at care@beulahlondon.com

 as soon as possible. Once an order has been dispatched you will not longer be able to cancel or modify your order.

CAN I ORDER OVER THE PHONE?


We are more than happy to order over the phone so, please do not hesitate to contact us if you

 wish to place an order over the phone. We are open 10:00 – 18:00 GMT and we can be reached on +44 7864 653967.

HOW DO I USE MY PROMOTION CODE?


Simply enter your promotion code at checkout and your discount will be automatically applied.

WHICH PAYMENT METHODS DO YOU ACCEPT?


We accept Visa, Visa Electron, Mastercard, Delta, American Express, Maestro Debit Cards and Paypal.

WHEN WILL MY CREDIT CARD BE CHARGED?

The transaction will be charged to your credit card after we have verified your card details and received credit authorisation.

WHY HAVE ITEMS THAT I ADDED TO MY CART DISAPPEARED?


Items stay within the customers shopping bag for 120 minutes. Until an order is concluded, items added to your

 Shopping Bag remain available on the website and can therefore be purchased by other customers.

HOW DO I PREORDER AN ITEM?


A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery

 date is indicated for each pre-order item within the product page. Payment will be taken in advance of 

shipment in order to secure your order. 


All preorders are exchange only.Please don’t hesitate to contact us at either

 care@beulahlondon.com or +44 7864 653967.

IT’S BEEN OVER 24 HOURS AND I STILL HAVEN’T RECEIVED AN 

ORDER CONFIRMATION EMAIL. WHAT SHOULD I DO?


Please check your spam folder just in case and ensure that info@beulahlondon.com and care@beulahlondon.com

 are in the safe senders list of your email account. If you're still unsure, please contact us as there 

may be errors with the email address you registered with.

WHAT SHOULD I DO IF AN ITEM I WANT IS UNAVAILABLE?


If an item is unavailable, you can join the waitlist for the item directly on the product page. 

As soon as the item is back in stock, you will be notified via email.

HOW DO I KNOW MY SIZE?


Please refer to the sizing and fit information guidelines on our product pages and following 

the below instructions:Bust - Measure full circumference at largest bust area positionWaist - Measure 

full circumference at true waist or waist bandHip - Measure full circumference at widest part of hip area

CAN I GET MY PURCHASE GIFT WRAPPED?


All items are wrapped in tissue and ribbon.

MY ORDER IS A GIFT, CAN I INCLUDE A CARD?


We are more than happy to include a handwritten note to make your gift extra special. 

Please include details of your note at the checkout.

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?


Orders are processed Monday - Friday (excluding public holidays) and we aim to dispatch all orders 

within 48 hours, but during exceptionally busy periods such as our seasonal sale there may be a slight delay.

WHICH SHIPPING OPTIONS ARE AVAILABLE AND 

WHAT ARE THE SHIPPING FEES?


Free UK Standard delivery with orders over £300.

UK Standard (2-3 days): £6

Europe (3 days): £15USA & Canada (3 days): £25

Australia (3 days): £30Rest of World (3-5 days): £30

Orders are shipped Monday-Friday, excluding Bank Holidays.

We offer refunds or exchanges on undamaged/unworn items, where the tag is still attached, within 14 days of the date of delivery.

WHERE DOES BEULAHLONDON.COM SHIP?


Beulah London ships internationally via FedEx.

ARE IMPORT DUTIES PAID FOR MY ORDER?


Import duties and taxes are not included.

CAN I HAVE MY ITEMS DELIVERED TO STORE?


If you would like your items delivered to store please select the Collect in Store option at checkout.

CAN I SHIP TO MULTIPLE ADDRESSES?


We are currently only able to ship to one address per order. If you would like to ship to 

multiple addresses, please place a separate order for each location.

IS A SIGNATURE REQUIRED UPON DELIVERY OF MY ORDER?


For your security, all Beulah London purchases require a signature upon delivery. 


 Any delivery enquiries can be made direct to FedEx by calling their customer service team.

HOW CAN I TRACK MY ORDER?


As soon as an order has been processed and dispatched, Beulah London will send you a shipping

 confirmation email which will contain both your waybill number and a link for you to track your shipment.

WHEN CAN I EXPECT DELIVERY OF MY ORDER?


Please refer to our delivery options guide for estimated delivery times.

HOW MANY DAYS DO I HAVE TO RETURN A PRODUCT?


We offer refunds or exchanges on items purchased online or over the phone within 14 days of the date of delivery.

 In order to receive an exchange, the item(s) must be unworn and in perfect condition, with all garment tags 

still attached and in their original packaging. Refunds will be made via the original payment method. 


 Please try items on with care. This means that is must be clean (no deodorant, perfume or make-up stains),

 unworn and unwashed. Items returned to us in a non-sellable condition, will not be

 refunded and will be sent back to you.

WHAT IS YOUR STORE RETURN POLICY?


All items purchased in store are non-refundable and are only valid for an exchange or credit note. All items must be returned within 7 days.

HOW DO I RETURN AN ITEM?


We offer a returns policy for products returned to us in their original condition with all labels still attached. 


 The customer must cover the cost of the return. To return an item please complete the returns form included in your delivery and email care@beulahlondon.com.


 When returning an order, we suggest sending all packages via recorded delivery as we do not 

accept any liability for packages lost in transit.

HOW LONG DOES IT TAKE FOR A REFUND TO BE ISSUED?


The refund will be processed as soon as we receive your package and we will then email you to 

confirm its arrival. Please allow 10-14 working days for your refund to be received.

ARE DELIVERY CHARGES AND RETURN COSTS REFUNDABLE?


Delivery charges are non-refundable. Return costs are valid only on the occasion of a faulty item being delivered.

CAN I RETURN AN ITEM THAT I BOUGHT ONLINE TO THE BEULAH LONDON STORE?


All items can be returned within the standard return period, please email care@beulahlondon.com.

HOW DO YOU EXCHANGE AN ITEM WITH BEULAHLONDON.COM?


We are more than happy to exchange an item within the standard return period. In order to exchange an item, please return the original item using the return instructions provided in your order.

CAN I RETURN A PERSONALISED ITEM?


Due to the personalised nature of the product, we are unable to accept returns for customised products.

WHEN WILL I KNOW MY REFUND HAS BEEN PROCESSED?


You will receive an email notifying you that your refund has been processed. If you have not received a confirmation email, 

please contact us at care@beulahlondon.com or on +44 7864 653967.

GENERAL CARE


Most of our products are *dry clean only* due to the delicate nature of the fabric. We do not recommend 

any of our products be hand or machine washed. All of our products are tested for colour fastness 

during normal wear and dry cleaning. 


 Please keep in mind due to the delicate nature of Beulah London designs, any embellishment, snap, or button,

 must also be handled with extreme care.

SILK

We recommend you take your pieces to reputable specialist dry cleaners that will tend to the 

garments with our recommended methods.

KNITWEAR


To keep your Beulah London knitwear in good shape we recommend you fold to store and always

 dry clean before storing away for long periods of time. For more information on 

how to care for your knitwear, see here.

ALTERATIONS


Beulah offers customers an alteration and repair service for garments bought at 

77 Elizabeth Street. Please contact our Customer Care Team should you require advice

 regarding the alteration of your garment: care@beulahlondon.com or +44 7864 653967.