Orders are processed Monday-Friday (excluding public holidays) and we aim to dispatch all orders placed before 3pm on the same day. During exceptionally busy periods such as our seasonal sale there may be a slight delay. 

Please be aware that if you are ordering for international delivery we are not responsible for delays caused by customs.

UK DELIVERY 

UK Standard delivery (2-3 working days): £5 (or free with orders over £200)
UK Express delivery (1-2 working days): £7.95 (available with orders placed before 1pm, Monday-Friday.)

Orders are despatched Monday-Friday and our delivery partner Royal Mail delivers Monday-Saturday. Please note: our express delivery service is not a guaranteed next-day service. 

Orders placed through our Elizabeth Street store will include the following charges for shipping. Please note these do not apply to online orders: 

UK Standard 2-3  working days : £5.00

UK Express 1-2 working days: £7.95

Collect from store: Free 

We do not provide pre-paid return labels. For more information regarding returning your item to us, please read our Online Return Policy below.  

INTERNATIONAL DELIVERY 

Beulah London ships internationally via DPD. If you order from us from outside the UK, there may be import duties and taxes that you will need to pay in order to receive your item, in addition to the shipping fee.  Please be aware you are fully responsible for paying these additional costs. We are unable to predict the amount. We have no control over these charges, nor can we remove them or discount them. We recommend you contact your local customs office if you have any queries surrounding this. 

International shipping fees are as follows:

Europe (2-5 working days): £30

Switzerland (1-3 working days): £35

US (3-5 working days): £35

Australia (3-5 working days): £40

Rest of World (3-5 working days): £45

If you would like your items delivered to store please contact us on care@beulahlondon.com or call us on +44 7749 725320. Our team will be available to help you Mon - Fri 9am - 6pm.

As soon as an order has been processed and dispatched, Beulah London will send you a shipping confirmation email which will contain both a link for you to track your shipment.

From time to time we launch styles ahead of their official release on our website. This will be stated as PRE-ORDER underneath the size selection with an estimated date of when the stock is able to be dispatched. Before placing a pre-order, please ensure that the despatch date is suitable for your needs. If you require further assistance with this or clarification on the delivery date, we highly advise that you email care@beulahlondon.com ahead of placing an order. 

Important to note: 

If you are based in the UK and have ordered an in-stock style in addition to a pre-ordered style, you will receive these in separate deliveries. In-stock styles are processed Monday-Friday and dispatched on the same day. A pre-ordered style is dispatched when the stock arrives at our warehouse. 

If you are an international customer, and where we are able to do so, you will receive a single delivery to reduce our carbon footprint. This delivery date is dependent on the pre-ordered style. If this is not suitable for you, we recommend you place separate orders so that your in-stock item can be dispatched as soon as possible. 

 If you believe your order has been delayed or lost in the post, please contact us immediately on +44 7749 725320 or online@beulahlondon.com and we will initiate an investigation with the courier. 

Unfortunately, we cannot re-send your order or refund you until the courier has concluded the investigation. For this reason, we recommend that you send your purchase to a safe and secure location.

Please note that we cannot accept online returns at our Elizabeth Street store. Any returns that are received will be sent on to our warehouse and the additional shipping fee will be deducted from your refund. 

We offer refunds or exchanges on undamaged items purchased online or over the phone within 14 days of the date of delivery. 

Please note: we do not offer pre-paid postal returns, therefore returning an item to us for a refund or exchange is at a cost to you of £5.00 per order for UK orders. For international orders this is dependant on country and you can contact care@beulahlondon.com when requesting a return for more details. 

In order to receive a refund or exchange, the item(s) must be unworn and in perfect condition, with all garment tags still. If you decide to return something, please ensure that it is in perfect condition. This means that the item must be clean (with no deodorant, perfume or make-up stains), unworn and unwashed. Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you.

Please return all items unworn within a 14 day period. If for any reason you are unable to return the item in this timeframe, please contact care@beulahlondon.com within the 14 day period and a member of our team will endeavour to assist you. 

 To return an item, please visit our Return & Exchange portal here or visit 'Create a return' found in the footer of our website, to book in your return and produce a return label.  You will need your order number and post code or email address. Your order number can be found on your order confirmation email. 

Please note: making a UK return to Beulah costs £5.00 which will be deducted from your total refund amount due back to you. 

If you would like to cancel your online order, please inform us as soon as possible and we will do our very best to assist you. You can contact us at online@beulahlondon.com with 'I'd like to cancel my order' as the subject line. Alternatively you can send a text message or whatsapp to the online team on 07826 194 352 or use our live chat option on our website. Please note our customer service hours are 9am - 6pm, Monday-Friday. If your order has already been despatched, we are unable to cancel this and instead you will need to return the item to us once it is received.

To return an international order please email returns@beulahlondon.com with your name, order number and reason for return. Once approved we will send you your returns label. 

We do not cover the cost of international returns, meaning the cost of your label will be deducted from your refund. 

Please note: duty fees may be applied to your return if you choose to create your own label. We have no control over these charges, and we cannot predict their amount. The customer will be responsible for payment of any import duties and taxes. We therefore advise you to contact our team first so that we can create your label as a return to avoid these extra fees. 

The refund will be processed as soon as we receive your package and we will then email you to confirm it’s arrival. It can take anywhere from 2-5 business days from the receipt of the return package to initiate the refund. 

We offer exchanges on undamaged items purchased online or over the phone within 14 days of the date of delivery. In order to exchange an item, please click here for UK orders: https://www.beulahlondon.com/a/return. For international exchanges please email returns@beulahlondon.com

Your request will be subject to merchandise availability. In order to exchange an item, please return the original item using the return instructions provided in your order. 

We do not cover the costs of exchanges outside of the UK. 

We only sell our products via our own website www.beulahlondon.com and our store, 77 Elizabeth Street, SW1W 9PJ. 

We are more than happy to assist you. 

You can contact our London store on +44 7749 725320 or care@beulahlondon.com Tuesdays to Saturdays, between the hours of 10AM and 6PM GMT. If you are experiencing issues outside of our usual business hours, please email and we will assist you as soon as possible.