Frequently Asked Questions

Frequently Asked Questions

How do I shop

There are several ways to browse You may explore our homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as handbags or shoes. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for.

If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.

When you have made your selection, choose your size and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process.

How do I know if my order has been successful?

Once your order has been completed and your payment has been successful, you will receive an email confirmation. This will contain your order number and complete details of your order.

I have not received an order confirmation email?

If you have not received an order confirmation email, please contact us either by email at or on the phone at +44 (0)20 7259 9699.

Can I cancel or modify my order?

To cancel or modify your order please contact us on +44 (0)20 7259 9699. as soon as possible. Once an order has been dispatched you will not longer be able to cancel or modify your order.

Can I order over the phone?

Please do not hesitate to contact us if you wish to place an order over the phone. We are open 10:00 – 18:00 GMT and we can be reached on +44 (0)20 7259 9699.

How do I use my promotion code?

Simply enter your promotion code at checkout and your discount will be automatically applied.

What is the latest I can order for it to arrive by christmas?

The following dates detail the final date you are able to place your order for it to arrive by Christmas.

United Kingdom 20th of December 2019.
Europe 20th of December 2019.

United States 19th of December 2019.

Have a question we have not answered?

Please get in touch with us, and we can help