careers

Position Type: Part-Time (3-4 hours per 4-5 days per week, Monday–Friday)

Location: Beulah London Concession, at prestigious central London department store

Reports to: Head Office / Brand Director

Purpose of the Role

To lead and manage the Beulah London concession within a prestigious heritage department store delivering an exceptional luxury customer experience while driving sales performance, brand presence, and operational excellence. The Retail Lead acts as brand ambassador, ensuring seamless client engagement both in-store and digitally.

Key Responsibilities

Sales Leadership & Performance

Drive and achieve weekly and monthly sales targets

Maximise ATV (Average Transaction Value) and UPT (Units Per Transaction)

Identify opportunities for growth within the department store's customer base

Monitor performance KPIs and report to Head Office

Client Experience & Clienteling

Deliver exceptional, personalised styling and luxury service

Build and maintain strong relationships with VICs 

Lead clienteling initiatives including follow-ups, appointment bookings, and outreach

Ensure all customers receive post-visit follow-up communication

Brand Representation

Act as the face of Beulah London within the department store

Ensure concession visual standards reflect luxury brand positioning

Liaise with the department store's in-store management team

Operations & Stock Management

Oversee stock levels, replenishment, and transfers

Conduct stock checks and maintain organised back-of-house space

Manage returns and resolve customer issues promptly

Digital & Communication

Respond to client enquiries via phone, WhatsApp, and email

Monitor social media interactions related to the concession

Maintain accurate client records and CRM data

Key Skills & Experience

Proven experience in luxury retail management

Strong leadership and independent working ability

Confident in clienteling and relationship-building

Experience with POS systems and Shopify preferred

Excellent communication and styling skills

Highly organised with strong commercial awareness

KPIs

Sales target achievement

Growth in repeat customers and VIC retention

Client satisfaction and review sentiment

Stock accuracy and operational efficiency

Position Type:

9 hours across weekdays (10am-7pm) 

6 hours on Saturday (12-6pm) 

6 hours on Sunday (12-6pm)

Location: Beulah London Concession, at prestigious central London department store

Reports to: Retail Lead

Purpose of the Role

To support the Retail Lead in delivering a luxury customer experience while assisting in driving sales, maintaining visual standards, and managing daily boutique operations.

Key Responsibilities

Sales & Client Experience

Provide personalised styling and product advice

Support sales targets through up-selling and cross-selling

Capture client data for follow-up and retention

Assist with client appointments and boutique events

Customer Care & Communication

Answer boutique phone calls

Respond to WhatsApp and customer messages promptly

Support online customer care inbox during quieter periods

Follow up with customers post-purchase using templates

Operations

Process transactions via POS system

Assist with replenishment and stock organisation

Support stock takes and delivery processing

Maintain immaculate concession presentation

Digital Engagement

Monitor Instagram DMs and social interactions

Share client feedback and insights with Retail Lead

Key Skills & Experience

Background in luxury retail or customer service preferred

Confident communicator (in person, phone, text)

Strong sense of personal style

Organised and detail-oriented

Comfortable using Shopify, POS systems, WhatsApp, and Instagram

KPIs

Contribution to sales performance

Client data capture and follow-up conversion

Customer service feedback

Operational accuracy

Position Type:

5 hours weekday 

6 hours Saturday (10am-3pm) 

Location: Beulah London Concession, at prestigious central London department store

Reports to: Retail Lead

Purpose of the Role

To provide sales and operational support within the Beulah London concession, ensuring every client receives attentive, personalised service reflective of a luxury fashion brand.

Key Responsibilities

Customer Experience

Welcome and assist customers with styling advice

Deliver exceptional service aligned with luxury standards

Support VIC relationship building

Sales Support

Assist in achieving daily and weekly sales goals

Support cross-selling and product recommendations

Maintain accurate client records

Operational Duties

Support stock organisation and replenishment

Process transactions (and returns)

Maintain clean and visually appealing concession space

Communication

Assist with responding to customer messages when required

Escalate complex client issues to Retail Lead

Key Skills & Attributes

Passion for luxury fashion and styling

Excellent interpersonal skills

Proactive and reliable

Ability to work independently

Flexible weekend availability