Returns & Exchanges

 

ONLINE RETURNS POLICY

We offer refunds or exchanges on undamaged items purchased online or over the phone within 14 days of the date of delivery. In order to receive an exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Refunds will be made via the original payment method.Please try items on with care. 

 If you decide to return something, please ensure that it is in perfect condition. This means that is must be clean (no deodorant, perfume or make-up stains), unworn and unwashed. Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you.

STORE RETURN POLICY

All items purchased in store are non-refundable and are only valid for an exchange or credit note. All items must be returned within 7 days.

HOW DO I RETURN A NON-FAULTY ITEM?

We offer free returns for 14 days, to all UK based customers. To send back an item, please complete the returns form included in your delivery. 

You can then create a free Royal Mail Tracked Returns 48 label by following this link: http://www.royalmail.com/track-my-return/create/5274

Please make sure to include your order number, which can be found on your order confirmation.

Returns must arrive in their original condition and should be sent to the following address:

Beulah London, 77 Elizabeth Street, SW1W 9PJ

When returning an International order, we suggest sending all packages via recorded delivery as we do not accept any liability for packages lost in transit.

WHERE DO I NEED TO SEND MY RETURN?

Please drop off or send your return to the following address: 

Beulah London, 77 Elizabeth Street, SW1W 9PJ

DELIVERY CHARGES AND RETURN COSTS

Delivery charges are non-refundable.  UK Returns are free and covered by the store.

RETURNING ORDERS FROM OUTSIDE OF THE UK

Due to Brexit and international restrictions on some products from the UK for certain international delivery destinations,  of your order may be subject to import duties and taxes, upon receipt. Please note that we have no control over these charges, and we cannot predict their amount. You will be responsible for payment of any import duties and taxes. Refunds exclude customs duties and taxes. Returns parcels must be labelled as a Return to not incur any additional charges on arrival back to the UK.

REFUND PROCESSING TIMES

The refund will be processed as soon as we receive your package and we will then email you to confirm it’s arrival.

Please allow 10-14 working days for your refund to be received.

RETURNING ONLINE ITEMS IN-STORE

 All items can be returned within the standard return period to Beulah London, please email care@beulahlondon.com.

Please note that your return will still be processed by the online team and may take up to 10-14 working 

days to be processed as per the standard online refund policy.

EXCHANGES

We do not cover the costs of exchanges outside of the UK. 

In order to exchange an item, please return the original item using the return instructions provided in your order. 

Please note that new orders are subject to merchandise availability. 

We will inform you if we are unable to fulfill your order. 

 

PERSONALISED ITEMS

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products.

 Refunds are only applicable if an item has been delivered faulty. 

This will be determined at the discretion of Beulah London.