If your purchase is not quite what you’re looking for, you’ve got 14 days from when you received your order to have your items sent back to us for a refund. Follow these steps:
1. Book a free collection with DHL online here.
2. Visit the DHL site and enter your 10 digit waybill number located under the barcode of your pre-paid return label that starts ‘WAYBILL XX XXXX XXXX’. Review your details and select a convenient day and time
If you prefer, you can take your parcel to your nearest DHL drop off service point. Find out more.
4. Attach the pre-paid return label to the outside of the box and remove any original shipping labels.
5. Leave your parcel open so that the contents can be checked on collection.
As soon as we’ve received your return and issued your refund, we’ll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.