Frequently Asked Questions

Returns

What is your return policy? How many days do I have to return a product?

If you cancel before your order is dispatched, your money will be refunded and the items will not be delivered. We offer refunds or exchanges on undamaged items purchased online or over the phone within 14 days of the date of delivery. In order to receive an exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging. Refunds will be made via the original payment method.

Please try items on with care. If you decide to return something, please ensure that it is in perfect condition. This means that is must be clean (no deodorant, perfume or make-up stains), unworn and unwashed. Items returned to us in a non-sellable condition, will not be refunded and will be sent back to you.

What is your store return policy?

All items purchased in store are non-refundable and are only valid for an exchange or credit note. All items must be returned within 7 days.

How do I return an item?

The customer must cover the cost of the return. When returning an order, please obtain proof of postage as we do not accept responsibility for parcels lost in transit. To return an item please complete the returns form included in your delivery and send your item back to our store:

Beulah London, 145 Ebury Street, London, SW1W 9QN

When returning an order, we suggest sending all packages via recorded delivery as we do not accept any liability for packages lost in transit.

How long does it take for a refund to be issued?

Please be aware that it can take up to 10 business days for refunds to be processed and to appear in your account.

Are delivery charges and return costs refundable?

Delivery charges are non-refundable. Return costs are valid only on the occasion of a faulty item being delivered.

Can I return an item that I bought online to the Beulah London store?

All items can be returned within the standard return period to the Beulah London store:

Beulah London, 145 Ebury Street, London, SW1W 9QN

Please note that your return will still be processed by the online team and may take up to 10 days to be processed as per the standard online refund policy.

How do you exchange an item with BeulahLondon.com?

In order to exchange an item, please return the original item using the return instructions provided in your order. Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.

Can I return a personalised item?

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customised products. Refunds are only applicable if an item has been delivered faulty. This will be determined at the discretion of Beulah London.

When will I know my refund has been processed?

You will receive an email notifying you that your refund has been processed. If your refund has not been processed please do not hesitate to contact us at care@beulahlondon.com or on +44(0)20 7730 0775.

Have a question we have not answered?

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