Frequently Asked Questions


Which payment methods do you accept?

We accept Visa, Visa Electron, Mastercard, Delta, American Express, Maestro Debit Cards and Paypal.

The total will be charged to your card when the order is shipped.

PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website

When will my credit card be charged?

The transaction will be charged to your credit card after we have verified your card details and received credit authorisation.

Why have items that I added to my cart disappeared?

Items stay within the customers shopping bag for 120 minutes. Until an order is concluded, items added to your Shopping Bag remain available on the website and can therefore be purchased by other customers.

How do I preorder an item?

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. An estimated delivery date is indicated for each pre-order item within the product page.

Mixed order consisting of currently available and pre-order items: the products will be dispatched at two different times, but you will be charged only once for the shipping fees

You will receive a confirmation email as soon as the package is shipped.

Payment will be taken in advance of shipment in order to secure your order. All preorders are exchange only.

Please don’t hesitate to contact us at either or +44(0)20 7259 9699.

How do promotional codes work?

Promotional codes give you access to exclusive promotions and initiatives on

To receive Promotional Codes, subscribe to our Newsletter.

Enter the code in the appropriate field at checkout to activate the promotion and click “Apply”. Only one Promotional Code can be used for each order. If the code turns out to be invalid, refer back to the newsletter to verify the dates of the promotion and which categories it can be applied to.

It’s been over 24 hours and I still haven’t received an Order Confirmation email. What should I do?

Check your spam folder and make sure that, and are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn’t work, contact us as there may be errors with the email address you registered with.

Have a question we have not answered?

Please get in touch with us, and we can help